Patient Experience: What aren’t patients telling us?
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Dynamo’s Health & Social Care Tech Cluster’s next showcase event will focus on the topic of Patient Experience, presenting the findings of our first research project on Patient Experience in partnership with CGI and Wordnerds.

The objective of our research is to obtain new insight, about what people say on social media regarding their real experience as maternity and mental health services patients. We will discuss how we applied sentiment analysis and cutting-edge artificial intelligence technology to surface the insight. The ultimate goal of our research is to find ways to improve health and social care services in these important areas.

09.30 - Welcome & Introduction – Emma Whitenstall, Dynamo
09.35 – Why patient experience is important - Tom Adams, Health and Social Care Expert (and Patient)
09.45 - Patient Experience in the NHS - Annie Laverty, Northumbria NHS Trust
10.00 - Patient Experience in Social Care - Steph Downey, Gateshead Council
10.15 - Patient Experience Research from Health & Social Care Tech Cluster – Kristina Donauskyte, CGI
10.30 - Discussion panel
10.45 – Q&A

This webinar is free to attend and is open to everyone including SME's to help support business innovation.